Point of Sale Menu option "4"
This is where you close contracts, refund payments or refund sales. When you take this option a menu will come up asking which of the 3 choices you which to do. Select the option you want then see individual instructions for each below.
Contract Close: To close a contract first enter the customer name, account # or contract #. For the customer name you can enter just a few letters of the last name, push ENTER then select from list. The customers first active contract will come up on the screen first, unless you entered a contract # in which case that specific contract would come up. If you entered the name or account # and the first contract that comes up is not the one you want to close you can go to the next contract for this customer by pushing PAGE DOWN to go through the contracts for this customer. PAGE UP will then take you back through in the reverse order.
After finding the contract you wish to close push F6. Then choose the option you wish to close the contract with, the options are explained below.
1. Payoff: This is for a payoff without an early discount.
2. Early Payoff: This is for a payoff with an early discount. This will automatically deduct the discount amount according to what you have entered in Store Information Setup for early discount and this only affects "R" type contracts all others will show the full balance of contract due.
After selecting the 1 or 2 close out option a screen will come up showing the balance due or the balance due with the discount taken off, late charges will also be added if the auto late charge option is set to yes in the Store Information. If you wish to change the amount enter the correct amount in the payoff amount box. Push F6 to complete the transaction then ENTER to print a receipt.
3. Picked Up, 4. Returned and 5. Repossession: These are all for returning of merchandise to stock and closing out the contract.
After selecting the 3,4 or 5 close out option a screen will come up showing the money due if any for back rent and late charges if you have auto late charge set for yes in the Store Information. If you wish to change the amount due enter the correct on the top line where it says Back Rent And Other Due. Then enter the amount the customer is paying you(if any) right now on the next line. If the amount due is more than the amount paid then the difference will show under this customers account as other charges due for this contract. Enter F6 to complete the transaction then enter amount tendered if you desire and press ENTER for a receipt.
6. Skip, 7. Charge Off and 8. GRP Write Off: These are all for when the merchandise is being written off and contract being closed the balance on the contract will show under the customers account as being due in other charges, except for the GRP Write Off which is for when the customer had insurance (if you offer insurance or GRP on your contracts) and the merchandise was stolen etc.
After selecting the 6,7 or 8 close out option a screen will come up showing the balance due on the contract and late charges if you have auto late charge set for yes in the Store Information. If you wish to change the amount due enter the correct amount in the box, then push F6 to complete the transaction and then ENTER for a receipt.
Refund Payments: This function will reverse or refund a payment that has been entered. In order to complete this process you must know the account # and receipt # of the payment.
First you enter the account and receipt #, then push enter. The transaction information will appear if it is a valid receipt and account #. Push F6 to refund it.
Refund Sale: This function will reverse or refund a sale that has been entered. In order to complete this process you must know the account # and receipt # of the sale.
First you enter the account and receipt #, then push enter. The transaction information will appear if it is a valid receipt and account #. Push F6 to refund it.