Help Desk > Messaging Pricing for RTO Pro Mobile App Messaging

Normal per message fee for RTO Pro Mobile App(employee app) messaging and Account Messenger App(customer app) is $0.02 per message as defined below

Charges for messaging:

Outgoing message sent by employee to a customer from RTO Pro Desktop	Normal per message fee
Outgoing message sent by employee to a customer from RTO Pro Mobile App	Normal per message fee
Outgoing message sent by customer to store from Account Messenger app	Normal per message fee
Incoming message forwarded to unlimited number of employees via RTO Pro Mobile App	No charge
Any employee to employee messages through RTO Pro Mobile App, or between desktop and employee	No charge

See this site for info about the RTO Pro Mobile App for employees.

Common questions:

"Why is the outgoing message screen limiting me to 160 characters when I am using App Messaging?"

There is no way to know if the message will go out by SMS or to the messaging app, only the server knows when it tries to send by the app if it can be sent by the app, all messages are sent by SMS if they can't be sent by the app. If we can ever switch to using the app only we will increase the number of characters allowed, but don't know if that will ever be a possibility, since you can't force your customers to install the app and keep it installed.

"Since App Messaging is limited to 160 characters also is it really saving me money?"

Even though the interface limits you to 160 characters if you use fields or quickpay links your message could end up being over 160 characters, so if you send 10,000 messages and a field or quickpay link makes them go over 160 characters for SMS you are charged 20,000 x .03 = $600.00. If they go out by the app instead you are charged 10,000 x .02 = $200.00.

Also for incoming messages that go over 160 characters you are charged multiple charges per message for SMS(1 charge per 160 characters), through the app you are not.