Support and Upgrades

Support and Upgrades after purchase

Note if you are leasing RTO Pro support and upgrades are included at no additional cost.

If you purchase an RTO Pro license

90 days support and upgrades are FREE with the purchase of RTO Pro, after 90 days there are 2 options.

  1. Gold Support Plan: $50.00 per month or $450.00 per year, per store, Includes unlimited Toll Free Support and free Upgrades. If you lease RTO Pro the gold support plan is included.
  2. Pay as you go: $50.00 per support incident (up to 15 minutes $50.00 per 1/2 hour after 15 minutes)

Upgrades for Non-Gold Support Customers

Prices for upgrades will vary depending on how long it has been since your last upgrade.

If more than 6 months since last upgrade purchase:

  • $599.00 w/30 days of support or $750.00 w/6 months of support.

If less than 6 months since last upgrade purchase:

  • $299.00 w/30 days of support or $450.00 w/6 months of support.
If you are not on our support plan and need support to place an order for a support incident click here
If you are not on our support plan and wish to order an upgrade click here
To see list of changes in latest upgrade click here